FREQUENTLY ASKED QUESTIONS

All originals are processed within 1-2 weeks (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped. Import taxes and duties are covered for original artworks. All limited edition prints are processed within 2-4 weeks (excluding weekends and holidays) after receiving your order confirmation email unless specified otherwise (please refer to the product description). You will receive another notification when your order has been shipped. Import duties and taxes are not included for limited edition prints. All merchandise are processed within 1-2 weeks (excluding weekends and holidays) after receiving your order confirmation email unless specified otherwise (please refer to the product description). It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, you can do so within 5 days of purchase using the link provided in the order confirmation email. Once your order has been dispatched, we cannot alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender. If you have any questions regarding shipping & handling fees prior to making your order, please do not hesitate to contact us at info@laceynewhard.com with the art piece you are interested in and your zip code, and we would be happy to provide a quote.

All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a refund within 14 days of delivery, however, customers are responsible for all shipping costs. Items must be returned to us in original condition. Please use the original packaging included in your shipment to return any item(s). Once our team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner. If the return is a result of our error (for example, you received an incorrect or defective item, etc.) we will bear responsibility for the return shipping costs. LACEY NEWHARD reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Lacey Newhard. To initiate a return, please contact info@laceynewhard.com with RETURN #ORDERNUMBER as the subject line.